Fifth Third Bank employees stole customer information and shared it with other people outside the bank. Bank spokesperson Laura Trujillo told Scioto County Daily News that those employees had been fired. She would not say how many employees were involved in the activity except to say that it was a small number. She also would not comment on how many customers were affected by the crime.
Trujillo did say that the affected customers would be notified and that they would be reimbursed for any losses. Additionally, the customers will be provided with identity theft monitoring at no cost.
Fifth Third Bank discovered the theft during an internal investigation and contacted law enforcement.
Trujillo said that because there is still an active investigation underway that Fifth Third would be unable to disclose much about the crimes and that any information about how they uncovered the thefts would not be discussed publically as that would only help criminals.
She said the bank is fully cooperating with law enforcement and looks forward to seeing justice served.
“Our primary concern, as always, is for the protection of our customers’ assets and personal information. We apologize for any inconvenience as we work to resolve this matter.”
She also stressed that incidents like this are rare but admitted that the bank is reviewing its current security measures to see how to make them more effective.
